| Message from Vice-President |
 |
Takeo Yamaoka |
3 |
| Message from Vice-President |
|
Takao Enkawa |
4 |
| Features |
Customer Relationship Management that the Customer Principle which supported the Management of the 21st Century was Stared |
|
|
|
Before the Feature |
Ken-ichiro Imazato |
5 |
|
Changes of Market and Society from a View of Needs |
Noriaki Kanda |
6 |
|
Industrial Reverse Revolution by Information Technology |
Tsukio Yoshio |
11 |
|
A Consideration and Methods of CRM Based on Customerism |
Noriaki Kanda |
14 |
|
Productive Use of Customer's Opinion in Kao |
Miki Ito |
26 |
|
Product Development by Co-creation |
Masami Higuchi |
35 |
|
Affording Products and Services on One to One Concept |
Akihiro Hori |
45 |
|
Retail Systems for Customer-centric Management |
Jiro Kato |
51 |
|
Customer Relationship Management in Maintenance Service Business |
Tadashi Nishino |
60 |
|
|
Koji Sano |
|
|
|
Tsutomu Asahara |
|
|
|
Hiroshi Okano |
|
|
Promotion of Customer Satisfaction Management in Mobile Communication Business |
Tadashi Kondo |
69 |
| Activity Report of Research Section |
A Study of the Relation between Knowledge Management and Quality Function Deployment |
Kazushi Nagai |
76 |
| Technical Note |
Studies on Estimation and Use for Marketing of Utility Function of Segment |
Naohiro Hanya |
86 |
|
|
Tetsuo Miyamura |
|
| Applied Research |
Proposal of Divided Process Control Method in Coding and Unit Test |
Yasunobu Kino |
94 |
| Applied Research |
Change-point Detection from Marginal Count Failure Date |
Md. Rezaul Karim |
104 |
|
|
Wataru Yamamoto |
|
|
|
Kazuyuki Suzuki |
|
| Applied Research |
Efficient Performance and Control of Software Development Projects Based on the Operation Process Model Using IDEF3 |
Tetsuya Odaka |
125 |
