Message from Vice President |
Takeo YAMAOKA/
Takao ENKAWA |
3 |
|
| Features〔Customer Relationship Management that the Customer Principle which supported the Management of the 21st Century was Stared〕 |
| Before the Feature |
Ken-ichiro IMAZATO |
5 |
| Changes of Market and Society from a View of Needs |
Noriaki KANDA |
6 |
| Industrial Reverse Revolution by Information Technology |
TSUKIO YOSHIO |
11 |
| A Consideration and Methods of CRM Based on Customerism |
Noriaki KANDA |
14 |
| Productive Use of Customer's Opinion in Kao |
Miki ITO |
26 |
| Product Development by Co-creation |
Masami HIGUCHI |
35 |
| Affording Products and Services on One to One Concept |
Akihiro HORI |
45 |
| Retail Systems for Customer-centric Management |
Jiro KATO |
51 |
| Customer Relationship Management in Maintenance Service Business |
Tadashi NISHINO/
Koji SANO/
Tsutomu ASAHARA/
Hiroshi OKANO |
60 |
| Promotion of Customer Satisfaction Management in Mobile Communication Business |
Tadashi KONDO |
69 |
|
| Activity Report of Research Section |
| A Study of the Relation Between Knowledge Management and Quality Function Deployment |
Kazushi NAGAI |
76 |
|
| Technical Note |
| Studies on Estimation and Use for Marketing of Utility Function of Segment |
Naohiro HANYA/
Tetsuo MIYAMURA |
86 |
|
| Applied Research |
| Proposal of Divided Process Control Method in Coding and Unit Test |
Yasunobu KINO |
94 |
| Change-point Detection from Marginal Count Failure Date |
Md. Rezaul KARIM/
Wataru YAMAMOTO/
Kazuyuki SUZUKI |
104 |
| Efficient Performance and Control of Software Development Projects Based on the Operation Process Model Using IDEF3 |
Tetsuya ODAKA |
125 |
