| Message from Vice-President |
| Signs of New Wave of TQM and its Spread |
Atsushi Ohtaki |
3 |
| Features〔TQM Training to Attain Management Objectives〕 |
| On the Occasion of Publishing a Special Issue on "TQM Training to Attain Management Objectives" |
Kenichiro Imazato |
4 |
| A Proposal of the New SQC Internal Education for Management -The Development of "Science SQC" for Improving the Principle of TQM- |
Kakuro Amasaka/
Takahiko Kosugi/
Kiyoshi Maki |
6 |
| Training Middle Management through Management Education by Top Management Leadership |
Masatoshi Iwasaki |
14 |
| Training and TQM Education of Quality Management in TAKENAKA CORPORATION |
Junichi Jido/
Toshiyuki Mura/
Norimitsu Takahashi |
22 |
| The Education system of NTT DATA CORPORATION |
Shozo Iida |
33 |
| Training of QC Circle Activities in Central Japan Railway Company |
Masahiko Tabuchi |
42 |
| TQM Training Program in Kansai Electric Power Co. Inc. |
Kentaro Yasumoto |
50 |
 |
| Activity Report of Research Section |
| The Final Report of KANSEI Engineering Research Group |
Shin-ya Nagasawa |
55 |
|
| Reportage |
| The 61st Technical Conference |
Michiteru Ono |
61 |
| The 72nd Symposium |
Shuji Iwata |
76 |
|
| Survey and Field Study |
| On the Casual Relationship between Repurchase of Products and Customer Satisfaction |
Kazuhiko Maruyama/
Noriaki kanda |
85 |
|
| Applied Research |
| The Study of 5-Leveled Steps to Provide and Realize Conditions of Conforming Products |
Kazuhiko Washitani |
98 |
|
| QC Salon |
| Let's Propagate Quality Management to Medical Treatment Field |
Masao Umeda |
110 |
