学会誌「品質」 | 「品質」目次 | Vol.35, No.4, 2005 （英訳）

Message
	Implementation of TQM in Customers View Point	Takashi MATSUURA	3

Features	（Creation of Customer Value and Quality Management）
	Introduction	Katsutoshi AYANO	4
	The Lessons Learnt from TQM	Yoshio KONDO	6
	Features of TQM Activities in Foreigh Deming Prize Winning Companies	Nobuzumi FUJII Hiroshi OSADA	12
	TQM in India	Prem MOTWANI	18
	TQM in Thailand：Experiences Gained during TQM Practices	Arthit THONGTAK	27
	Societal Quality Promotion Programs in India, Europe and USA	Syoji SHIBA	33
	What we can learn from TQM in Overseas Countries-Overseas TQM as Seen in The TQM Magazine-	Katsutoshi AYANO	41

Ruportage
The 103rd Symposium	Toshiyuki IIZUKA	52
The 104th Symposium	Hisayoshi KATO	56
The 105th Symposium	Kenji MURAKAWA	59

Technical Note
Proposal on New Product Development Scorecard and its Application	Norio IRIKURA Takao ENKAWA	73

Survey and Field Study
Difficulties in TQM Promotion and their Overcoming for Service Industries Including Non-profit Organizations	Yuji TAKAHASHI Takeshi NAKAJO	85
The Empirical Study of Corporate Strategy for Customer Value Creation	Kazuhiro HIGUCHI Hiroshi OSADA	96