Technical Papers Oral Session

Stream 1 (2nd Floor - Hall) [Stream Chair: Shu Yamada]

Session 11 (10:50-12:10) Excellence [Chairperson: Young Hyun Park]

  1. Quality-Sustainable Way to Business Excellence
        Yoshio Kondo ( Kyoto University, JSQC )
  2. Key Quality Indicators (KQI) for Competitive Advantages
        Supote Suwanpimolkul ( S.K. Polymer Co., Ltd, SQAT )
  3. A Structured Approach to Technology Investment
        Park Young Hyun ( Kangnam University, KSQM )

Session 12 (13:00-14:20) Data Mining [Chairperson: Hideo Suzuki]

  1. Overview of Data Mining and Knowledge Discovery
        Masato Koda (University of Tsukuba, JSQC)
  2. A Method to Extract Customer Behavior Patterns from POS Data including customer ID
        Yoichi Seki (Gunma University, JSQC)
  3. An Application of Text Mining to Discover User Needs in Product Planning Process
        Akihiro Kimura , Kentarou Araki, Terufumi Ookubo and Atsushi Ootaki (Meiji University, JSQC)

Session 13 (14:40-16:00) Award [Chairperson: Aaron Tong]

  1. Towards World Class Quality through TQM
        V. R. Janardhanam (Sundram Brake Linings Ltd., ISQ)
  2. Baosteel's Practice and Experience by Applying for the National Quality Management Award
        Wang Guoqing (Bao Steel Co.Ltd, CAQ )
  3. Achieving business Performance Excellence through a comprehensive quality approach
        A.K. Maheshwari and Rituraj Shah, N.K.Dalan (Thai Acrylic Fibre Co. Ltd., SQAT )

Session 14 (16:20-17:40) Management [Chairperson: Kwai Sang Chin]

  1. Sustaining Employee Involvement and Total Quality Management Implementation:An Empirical Study
        Kit Fai Pun ( The University of the West Indies, HKSQ ), Kwai Sang CHIN ( City University of Hong Kong, HKSQ ) and
        Lian-Yu Zheng( Beijing University of Aeronautics and Astronautics)
  2. Costs and sales impacts of ISO 9000 certification in Japanese manufactures
        Masahiro CHIBA, Shu YAMADA, and Takeshi FUKUDA ( Tokyo University of Science, JSQC )
  3. Research on the PDCA-based Integration of Management Systems
        You Jinaxin and Du Xuemei ( Tongji University, Shanghai, CAQ )

Stream 2 ( 1st Basement - Hall ) [Stream Chair: Tomomichi Suzuki]

Session 21 (10:50-12:10) QFD [Chairperson: Chao Ton Su]
  1. QFD Improvement by Application of Taguchi Quality Concept
        Sangbok Ree ( Seokyeong University, KSQM )
  2. A Proposed hierarchical framework for Supplier Quality Management
        I Ki Yeung and Kwai Sang Chin ( University of Hong Kong, HKSQ )
  3. Application of Quality Function Deployment for the Quality Design in Extension Education
        Jhy-Ping Jhang and Chi-Tai Lien ( Center in Huafan University, CSQ (Chinese Taipei))

Session 22 (13:00-14:20) Audit & Practice [Chairperson: Kazuyuki Suzuuki ]

  1. Changing small site contractors behavior by using ready mixed concrete instead of hand-mixed concrete
        Teerayut Punmeechaow and Chaiwat Thepjun ( The CPAC ready mixed concrete (South) Co.,Ltd, SQAT )
  2. The Scope of An Integrated Management System Audit---on "Integrated Audit"
        Zhenfei Deng ( Quality Assurance Center of China Association for Quality, CAQ )
  3. Poka-Yoke: How to Apply in the Service
        Aaron Tong and Joyce Leung ( TQM Consultants Co Ltd, HKSQ )

Session 23 (14:40-16:00) Service Quality [Chairperson: Sang Chan Park]

  1. A Study to Identify the Possible Measures of Service Quality for a Family Restaurant
                                                by Use of SSQ(Scope of Service Quality) Model
        Youn Sung Kim (Inha University, KSQM)
  2. CRM in the view of PCF (Process Classification Framework)
        Sang Chan Park, Chong Un Pyon and Sung Min Bae(Korea Advanced Institute of Science and Technology, KSQM)
  3. Opportunity Finding for Customer Value Creation
        Young-Taek Park (Sungkyunkwan University, KSQM)

Session 24 (16:20-17:40) Quality Design and Control [Chairperson: Chin-Han Wang]

  1. An Control Chart With Variable-Sampling-Interval for a Continuous-Flow Process
        Fong-Jung Yu (Da-Yeh University, CSQ(Chinese Taipei)) and
        Yun-Shiow Chen (Yuan-Ze University, CSQ(Chinese Taipei))
  2. An Intelligent Approach for Parameter Design with Dynamic Characteristics: A Case Study
        Chao-Ton Su (National Chiao Tung University, CSQ (Chinese Taipei)),
        Hsiao-Ling Chan (National Chiao Tung University, CSQ(Chinese Taipei)) and
        Chi-Tai Lien(National Chiao Tung University, CSQ(Chinese Taipei))
  3. A Study for the Determination of Threshold Value of Supportability in Association Rule - From Cost Viewpoint
        Yun-Shiow Chen (Department of Industrial engineering and management, CSQ(Chinese Taipei)) and
        Min-Xun Guo (Yuan-Ze University, CSQ(Chinese Taipei))

Stream 3 (3rd Floor - Room A) [Stream Chair: Yasuhiko Tamura]

Session 31(10:50-12:10) Data + CRM [Chairperson: Rituraj Shah]
  1. Discussions of Customer Relationship Management
        Hsin-Hung Wu ( Taichung Healthcare and Management University, CSQ(Chinese Taipei) ),
        Fong-Jung Yu ( Da Yeh University, CSQ(Chinese Taipei) ), and
        Ming-Jen Chiou ( St. John's and St. Mary's Institute of Technology, CSQ(Chinese Taipei) )
  2. Application of Structural Equation Modeling to Marketing Research
        Yasushi Yamarai and Masamori Ihara ( Osaka Electro-Communication University, JSQC )
  3. A Case Study on Latent Problems of New Product Development Process
        Norio Irikura ( DENSO CORPORATION, JSQC )

Session 32 (13:00-14:20) Health Care [Chairperson: Yasushi Nagata]

  1. Clinical Pathway Adaptive to Patient Condition
        Yoshie Hiraoka ( The University of Tokyo, JSQC ), Shizuo Ito ( Faculty of Medicine, Niigata University, JSQC ), and
        Yoshinori Iizuka ( The University of Tokyo, JSQC )
  2. A Model for Creating Elderly Care Plans
        Takayuki Imai and Shogo Kato ( The University of Tokyo, JSQC ), Tomomichi Suzuki ( Tokyo University of Science, JSQC ) and
        Yoshinori Iizuka ( The University of Tokyo, JSQC )
  3. Usefulness of The Failure Mode and Effect Analysis (FMEA) in Health Care----Our Experiences
        Tatsuo Yanagawa, Shuhei Iida, MQI members ( Nerima General Hospital, JSQC )

Session 33 (14:40-16:00) Standard and ISO 9000 [Chairperson: Kongkiti Phusavat]

  1. ASEAN Activities on Standards and Conformity Assessment
        Nguyen Huu Thien ( Standards and Quality, STAMEQ )
  2. New System for Environmental Management Evaluation
        Tsuyoshi Kametani ( Nagoya Institute of Technology, JSQC )
  3. ISO 9000 Performance: Effects of Firm Size in Japanese Industries
        Rita Arauz and Hideo Suzuki ( University of Tsukuba, JSQC )

Session 34 (16:20-17:40) Recent Topics [Chairperson: Tadashi Ohfuji ]

  1. Critical Success Factors for Supply Chain Management
        Jendy P F Leung and kwai Sang Chin ( City University of Hong Kong, HKSQ )
  2. Strategic and sustainable continuous improvement capability- Findings from a case study on the use of balanced scorecard in Sweden
        Mandar Dabhilkar ( University of Gavle, Sweden )
  3. New Assessment Method for Research and Development
        Setsuo Kodato ( Aniritsu Corparetion, JSQC ) and Hiroshi Osada ( Yamanashi University, JSQC )

Stream 4 (2nd Floor - Room A) [Stream Chair: Yasutaka Fuziwara]

Session 41 (10:50-12:10) DE [Chairperson: Yun Shiow Chen]
  1. Evaluation of multi-level supersaturated designs
        IIDA Takahisa ( KEIO University, JSQC )
  2. The Evaluation of Methods for Estimating Error Variance of Saturated Fractional Factorial Experiments
        Seiichi Yasui, Yoshikazu Ojima and Tomomichi Suzuki ( Tokyo University of Science, JSQC )

Session 42(14:40-16:00) Taguchi Method [Chairperson: Ken Nishina]

  1. Correction of Bias to the Customer Requirement value of the Characteristic value in the Parameter Design
        Keishiro Suehiro and Takenori Takahashi ( Tokyo University of Science, JSQC )
  2. Optimization in Supply Chain Systems Using Taguchi Methods
        Liang-Tzung Lin and Huen-Ho Chiang ( Hsiuping Institute of Technology, CSQ(Chinese Taipei) )
  3. The Integration of Fuzzy Q-Analysis and Taguchi Method for Welding Parameters Design with Multi-criteria Quality Characteristics     Sheng-Chai Chi, Wei-Jee Chen, Junn-Yuan Teng and Hsiang-Ming Chen( Huafan University, CSQ(Chinese Taipei) )

Session 43 (14:40-16:00) Information Sharing [Chairperson: Youn Sung Kim]

  1. A Study on Expansion of ISO 9001 to cover Product Liability
        Kwan-Suk Lee and Joong-Sik Park (Hongik University, KSQM)
  2. A Study on Describing the Failure Information
        Masataka Tanaka, Michiyo Matsui, Masahiro Imai and Takenori Takahashi (Tokyo University of Science, JSQC )
  3. Quality Management System " Yoshikawa (Y) Method " that aims fulfillment of zero defect in the manufacturing area in the 21st century
        Hideo Yoshikawa ( Intellect Co., Ltd, JSQC ) and Kazuo Hoshino ( BOSCH Braking Systems Co., Ltd, JSQC )

Session 44(16:20-17:40) Reliability [Chairperson: Nguyen Huu Thien]

  1. Applying Systems Engineering for Successful Design and Development of a Performance Measurement System
        Kongkiti Phusavat ( Kasetsart University, SQAT )
  2. Not only process but testing for software quality
        Yasuharu Nishi ( SQC Inc., JSQC )
  3. Lifetime Estimation based on Field Failure Data and Discarding Information
        Lianhua Wang, Kazuyuki Suzuki and Wataru Yamamoto ( University of Electro-communications, JSQC )

Technical Papers Poster Session

Stream 5 (2nd floor - Saloon )

Poster Session A (11:00- 14:00) [Chairperson: Takahisa Iida]

A1 A Study on a PL system for Automobile Parts Manufacturers with QS-9000 System
Myung-Hyun Cho, Kwan-Suk Lee and Il Han ( Hongik University, KSQM )
A2 Quality Failure and its Prevention Activities in Design Process(NCR Management System and Design Review System)
Nam Doo Lee, Shin Wan Kang, Sang Jin Kim and Hyun Gweon Kim ( HSD Engine, KSQM )
A3 Comparison between the Taiwanese and the British experience of ISO 9000 and TQC in the Textile Industry
Ching-Shaw Huang ( National Taipei university of Technology, CSQ(Chinese Taipei) )
A4 Enhancement of Website User Satisfaction Using Structural Equation Model
Ingie Baek, Youngho Chun and Heesok Park ( Hongik University, KSQM )
A5 Research on Customers' Visit and Purchase Behavior in an Internet Shopping Mall for Consumers
Masumi Akita and Noriaki Kano ( Tokyo University of Science, JSQC )
A6 Partnering to Success in an Infrastructure Construction Project
Albert H.C. Tsang ( The Hong Kong Polytechnic University, HKSQ ) and Danny H. S. Lo(MTR Corp. Ltd, HKSQ)
A7 A Study On The Cost Of Continuing Educational Quality
Jaw-Sin Su( Chinese Culture University, CSQ(Chinese Taipei) ), Ching-San Chiang and Pei-Ling Wu(Chien Kuo Institute Of Technology, CQS(Chinese Taipei))
Poster Session B (14:20- 17:20) [Chairperson: Takahisa Iida]

B1 An Empirical Study on the Total Quality Management Performance based on the e-SCM
Gye-Soo Kim ( Semyung University, Korea, KSQM )
B2 The Ticket Price System Design for Audiences Satisfactions - A case of The National Theater in Taipei
Mei-Ching Tseng, Yu-Ying Ou and Jaw-Sin Su ( Chinese Culture University, CSQ(Chinese Taipei) )
B3 A Survey for Quality Science in China
Jichao Xu( Zhengzhou Institute of Aeronautics, CAQ )
B4 An Approach to Preliminary Process Planning for Quality
Lian-Yu Zheng(Beijing University of Aeronautics and Astronautics),
Kwai-Sang Chin (City University of Hong Kong, HKSQ)and
Kit-Fai Pun(University of West Indies, HKSQ)
B5 An Improved QFD-based Approach to determine the Engineering Characteristics
Tsai Y.C.Joyce, Kwai Sang Chin ( City University of Hong Kong, HKSQ ) and
J.B. Yang(Manchester School of Management, HKSQ)
B6 Application of Generalized Linear Model to Multi-level Structured Data
Toshifumi Moriwaki and Masamori Ihara ( Osaka Electro-Communication University, JSQC )
B7 Statistical Quality Management Based on Two Types of Statistical Quality Control
Takenori Takahashi and Hiroo Sawada ( Tokyo University of Science, JSQC )